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Cookie Policy

Last updated: August 27, 2025

1. Introduction

This Cookie Policy explains how Crystal Peak ("we," "our," or "us") uses cookies and similar technologies when you visit our website crystal-peak.com (the "Service"). This policy explains what these technologies are and why we use them, as well as your rights to control our use of them.

By using our website, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should set your browser settings accordingly or not use our website.

2. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies allow a website to recognize your device and store some information about your preferences or past actions. This helps us provide you with a better, more personalized experience when you browse our website.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.

Cookie Name Purpose Duration
session_id Maintains user session during website visit Session
csrf_token Security protection against cross-site request forgery Session
cookie_consent Stores your cookie consent preferences 1 year

3.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website performance and user experience.

Cookie Name Purpose Duration
_cp_analytics Tracks page views and user interactions 2 years
_cp_session Measures session duration and pages per session 30 minutes
_cp_user Distinguishes unique users 2 years

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and providing personalized content.

Cookie Name Purpose Duration
user_preferences Stores your display and accessibility preferences 1 year
language_preference Remembers your language selection 1 year
course_progress Saves your progress through educational content 1 year

3.4 Marketing Cookies

These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. These cookies are only set with your explicit consent.

Cookie Name Purpose Duration
_cp_marketing Tracks marketing campaign effectiveness 30 days
_cp_remarketing Enables remarketing to previous visitors 90 days
conversion_tracking Measures conversion rates from marketing campaigns 30 days

4. Third-Party Cookies

We may also use third-party services that set cookies on our website. These services help us provide better functionality and understand how our website is used.

4.1 Current Third-Party Services

  • Google Fonts: Used to display custom fonts consistently across different browsers
  • Payment Processors: Secure payment processing for course enrollments
  • Customer Support: Live chat and help desk functionality

Please note that we do not control third-party cookies. We recommend reviewing the privacy policies of these third-party services for more information about their cookie practices.

5. How We Use Cookies

We use cookies for several purposes:

5.1 Essential Website Function

  • Enable secure user authentication and session management
  • Protect against security threats and fraudulent activity
  • Remember your cookie consent preferences
  • Maintain shopping cart contents during your visit

5.2 Performance and Analytics

  • Monitor website performance and identify technical issues
  • Understand how users navigate through our website
  • Measure the effectiveness of our content and services
  • Identify popular pages and features

5.3 Personalization

  • Remember your preferences and settings
  • Provide personalized course recommendations
  • Customize content based on your interests
  • Save your progress through educational materials

6. Your Cookie Choices

6.1 Cookie Consent Management

When you first visit our website, you'll see a cookie consent banner allowing you to choose which types of cookies to accept:

  • Accept All: Consents to all cookie categories
  • Necessary Only: Only allows essential cookies required for website function
  • Customize: Allows you to select specific cookie categories

6.2 Changing Your Preferences

You can change your cookie preferences at any time by:

  • Clicking the "Cookie Settings" link in our website footer
  • Clearing your browser cookies and revisiting our website
  • Contacting us directly using the information provided below

6.3 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to:

  • Block all cookies
  • Block third-party cookies only
  • Delete cookies when you close your browser
  • Notify you before accepting cookies

Please note that disabling cookies may affect the functionality of our website and prevent you from fully utilizing our services.

7. Cookie Retention

Different cookies have different retention periods:

  • Session Cookies: Automatically deleted when you close your browser
  • Persistent Cookies: Remain on your device until they expire or you delete them
  • Analytics Cookies: Typically retained for up to 2 years
  • Marketing Cookies: Usually retained for 30-90 days

8. International Data Transfers

Some of our third-party service providers may process cookie data outside the UK. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify you through our website banner or email
  • Request renewed consent where required by law

10. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Crystal Peak
24 Dering St
London W1S 1AN
United Kingdom

Email: [email protected]
Phone: +44 20 7629 0319

11. Additional Resources

For more information about cookies and how to manage them, you can visit:

  • Information Commissioner's Office (ICO)
  • All About Cookies
  • About Cookies

Effective Date: This Cookie Policy is effective as of August 27, 2025.

Version: 1.0

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Contact Information

24 Dering St
London W1S 1AN
United Kingdom

Phone: +44 20 7629 0319

Email: [email protected]

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